1. Introduction
Welcome to Nilambur.in (referred to as "we", "our", "us", or "the App"). Nilambur.in is committed to protecting the privacy of all users who access and use our mobile application, website, and related services (collectively, the "Service"). This Privacy Policy describes how we collect, use, store, and disclose your information when you interact with our platform. By using Nilambur.in, you agree to the practices described in this document.
2. Information We Collect
We collect minimal information to provide a smooth, localized, and reliable experience. The types of information we may collect include:
- 📱 Account Information: If you sign up (e.g., via email or social login), we may collect your name, email address, and profile picture. You may also create a basic profile linked to Nilambur.in.
- 📍 Location Data (if permitted): With your explicit consent, we collect approximate or precise location to personalize content related to Nilambur region (local businesses, events, weather, or services). You can disable location access at any time via device settings.
- 📷 Optional Camera/Gallery Access: When you upload photos for listings, reviews, or profile updates, we request camera or storage permission. Media is only used for features you actively engage with.
- 🍪 Usage & Device Information: We automatically collect device type, OS version, unique device identifiers, app version, IP address, and crash logs to improve stability and performance.
- ✉️ Communications: If you contact our support team (via email or in-app forms), we retain message content to resolve queries.
We do not collect sensitive personal data (like government IDs, financial information, or health data) unless explicitly required by local law and with your separate consent.
3. How We Use Your Information
Nilambur.in uses collected information for the following purposes:
- To provide core services: Display local information, business directories, event calendars, and community updates for the Nilambur region.
- To improve user experience: Analyze crash reports, optimize loading times, and fix bugs.
- To communicate with you: Send important updates about the Service (e.g., policy changes, service notifications). We never sell your email or contact info to third parties.
- Location-based personalization: Show relevant weather, nearby offers, or municipal announcements (only if location permission granted).
- Security & fraud prevention: Monitor for suspicious activities, enforce terms of service, and protect the Nilambur.in community.
4. Data Sharing & Disclosure
We respect your privacy and do not sell, rent, or trade your personal information. Limited sharing occurs only in these scenarios:
- Service Providers: We rely on trusted third-party services (e.g., cloud hosting, analytics, crash reporting). These partners only access data to perform tasks on our behalf and are bound by strict confidentiality agreements.
- Legal Obligations: If required by applicable law, regulation, legal process, or governmental request (e.g., court order), we may disclose information to comply with legal duties.
- Business Transfers: In the event of a merger, acquisition, or asset sale, your information may be transferred. We will notify you before any such change.
- With your explicit consent: For any other purpose we will ask for your permission beforehand.
5. Third-Party Links & Services
The App may contain links to external websites, partner platforms, or social media features (e.g., "Share on WhatsApp"). Once you leave Nilambur.in, this Privacy Policy no longer applies. We are not responsible for the privacy practices of other sites or services. We encourage you to review their policies before providing any personal information.
6. Data Security & Retention
We implement industry-standard security measures — including encryption in transit (TLS), secure authentication, and regular vulnerability assessments — to protect your data against unauthorized access, alteration, or destruction. However, no method of transmission over the internet is 100% secure. We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by law. If you delete your account, we will erase or anonymize your personal data within 30 days, except where retention is required for legal compliance.
7. Your Rights & Choices
Depending on your location (including under the Indian IT Act, 2000 and DPDP Act, 2023 where applicable), you may have the following rights regarding your personal data:
- Access & Portability: Request a copy of your personal data we hold.
- Correction: Update inaccurate or incomplete information.
- Deletion: Request deletion of your account and associated data (subject to legal exceptions).
- Withdraw Consent: For location, camera, or push notifications — you can change permissions in device settings.
- Opt-out of analytics: You can disable anonymous usage collection via in-app settings.
To exercise your rights, please contact us at privacy@nilambur.in. We will respond within 30 days.
8. Children’s Privacy
Nilambur.in is not intended for individuals under the age of 13 (or the applicable age of digital consent in your region). We do not knowingly collect personal information from children. If we become aware that a child under 13 has provided us with personal data, we will delete it immediately. Parents or guardians who believe their child has submitted information should contact us.
9. International Data Transfers
Nilambur.in primarily operates and stores data within India. However, some supporting services (like analytics or crash reporting) may involve data processing in other countries. In such cases, we ensure appropriate safeguards (Standard Contractual Clauses or equivalent) are in place. By using our App, you consent to such transfers as described in this policy.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal obligations. The revised version will be indicated by an updated "Effective date" and posted in the App. For significant changes, we will provide a prominent notice (e.g., via in-app notification or email). Your continued use of Nilambur.in after the changes become effective constitutes your acceptance of the updated policy.
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please reach out to our Data Protection Officer (DPO):
- 📧 Email: admin@nilambur.in
- 📍 Postal Address: Nilambur.in, Nilambur Digital Services, Nilambur Main Road, Malappuram District, Kerala - 679329, India
- 📞 Support (General): +91 7356966058 (Mon-Fri 10am–5pm IST)
For data protection inquiries specific to Indian residents, you may also contact the Grievance Officer at grievance@nilambur.in.
By using Nilambur.in, you acknowledge that you have read and understood this Privacy Policy and agree to its terms. If you do not agree with any part of this policy, please discontinue use of the App immediately.